Privacy Policy

imorph Limited

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Who we are:

imorph Limited is a private limited company providing training services.

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How we use your information

We use your personal information to allow us to provide business advice & support services to you.

We will use the information you supply to us to:

• Verify your identity where required

• Reply to your enquiry by post, email, or telephone;

• Maintain our records;

• Provide services to you;

• Send you information on our other services;

• Look at the services you and other clients use;

• Prevent and detect crime, fraud, or corruption; and

• Report on the number of clients using our services.

What is our purpose & legal basis for processing your information?

We sell and provide training services in our online environment and in face to face environments. 

Where you have requested a service, we use your personal information to provide you with that service.

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What happens if you do not wish to provide your personal information?

We process your personal information to provide training and  support services to you.

If you do not wish to provide us with your personal information, this may impact our ability to provide these services to you.

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Marketing communications

Where we have your consent to do so, we will send you information and updates about imorph’s services. These updates may include information on events that we are holding and information about the business support and advice services that are available to you from the partners.

If you decide that you no longer wish to receive these messages then you can opt out of future communications. We will still communicate with you for other purposes in the ordinary course of any other relationship we have with you.

Who do we share your information with?

We will generally comply with requests for specific information from regulatory and law enforcement bodies where this is necessary and appropriate.

Your data will be held in a Learning Management System and Customer Relationship Management (CRM) Database operated by imorph. 

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We will never sell or make a profit from your personal information or any data we process.

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The purpose of the Learning Management System (LMS)

The Learning Management System will use personal data, together with other non-personal (business) data for the purposes of:

• Providing online and face to face services 

• Maintaining records of training completed

• Improvements in services we provide including the design of future services and interventions as a result of insights gained from a shared system, aggregated data and better understanding of how our learners are utilising our services.

The purpose of the Records Management System (CRM) Partnership

The Records Management System (CRM) Partnership will use personal data, together with other non-personal (business) data for the purposes of:

• consistent, clear and co-ordinated engagement with our customers on products, services and support that they are interested in

• better design of training services across the sector

• collaborate on the design of future services and interventions as a result of insights gained.

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Categories of personal data processed

Data may include:

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• Contact name

• Contact email address

• Contact phone number

• Contact address

• Contact post code

• Contact company

• Contact date of birth

• Contact gender

• Contact ethnic group

• Contact disability status

• Contact employment status

• Programmes of interest

• Programmes completed

Where we may collect personal data from

• Directly from you

• From third party databases that we have licensed 

• From the Records Management System (CRM) Partners

How long do we keep your information for?

We only keep your personal information for the minimum period amount of time necessary. Sometimes this time period is set out in the law, but in most cases it is based on the business need.

We are currently reviewing our data retention policies. Where changes are made these will be reflected in our Privacy Policy.

Where your information may be held internationally

The personal information that we collect from you may be transferred to, and processed, at a destination outside the European Economic Area.

Where this is the case, we ensure that the organisation processing the data provides an adequate level of protection for your rights, and complies with the conditions of data protection law set out in the General Data Protection Regulation.

Using the imorph website

Our website uses cookies to help you navigate, provide feedback, and analyse your use of our products and services. This is necessary for us to deliver services to you as part of our performance of a task in the public interest.

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Your rights under data protection law:

• access to your information – you have the right to request a copy of the personal information that we hold about you.

• correcting your information – we want to make sure that your personal information is accurate, complete and up to date. You may ask us to correct any personal information about you that you believe does not meet these standards.

• Deletion of your information – you have the right to ask us to delete personal information about you where:

I. you think that we no longer need to hold the information for the purposes for which it was originally obtained

II. we are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below

III. you have a genuine objection to our use of your personal information – see Objecting to how we may use your information below

IV. our use of your personal information is contrary to law or our other legal obligations.

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Objecting to how we may use your information – You have the right at any time to tell us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

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Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information. This right might also apply if we no longer have a basis for using your personal information but you don't want us to delete the data. Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

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Withdrawing consent to use your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us as at hello@imorph.co.uk if you wish to exercise any of these rights.

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Changes to our privacy notice

We keep this privacy notice under regular review and will place any updates on our website. If you do not have access to the internet you can contact us to request hard copies of our documents.
This privacy notice is version: 1.2
This privacy notice was last updated on: 21 March 2022.

Contact information and further advice

Please contact us if you would like further information or advice about this privacy notice and how we handle your personal information.

Complaints:

We aim to directly resolve all complaints about how we handle personal information. However, you also have the right to lodge a complaint with the Information Commissioner's Office, who can be contacted by post at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. By phone on 0303 123 1113 (local rate) or 01625 545 745. Visit their website for more information at – www.ico.org.uk/concerns.