Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. We can assist with deposits, withdrawals, payment methods, verification, bonus balance and free spins, plus sportsbook and live betting queries. Contact us for help with account access, recent wins, game faults or payout queries; we aim to respond promptly over email or phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 4832 |
| Working hours | Mon-Fri, 09:00-18:00 |
To speed up handling, please include your account ID, date of birth and details of the transaction in question. Our team aims to acknowledge new enquiries within 24 hours and to resolve most standard requests within three working days.
Email Support
Email is the preferred way to contact us for account issues, document requests, or detailed queries. Please send messages to [email protected] with a clear subject line, your account ID, and up-to-date contact details. Providing full information and attachments helps us respond faster and avoids delays when verifying documents or resolving complex account matters.
Contact Form
Response Time
Need help? Our support team aims to respond to most inquiries within one business day. Simple account and payment questions are usually handled fastest; complex cases such as verification or dispute reviews may take longer while we investigate. If we need extra time we will keep you updated and provide an estimated timeline for resolution.
Feedback
We want to hear from you. Send feedback, suggestions or ideas to help improve games, promotions and site features. Report bugs, unclear terms or payment issues and we will review every message carefully. Your input helps shape future updates and the user experience. Contact [email protected] or use the in-site Help Center to share thoughts - we read and act on all reports.